In the end you might find yourself unable to solve your problems and need
help from someone else. The most efficient way is either to ask someone
local or in your nearest Linux user group, search the web for the nearest
Another possibility is to ask on Usenet News in one of the many, many
newsgroups available. The problem is that these have such a high
volume and noise (called low signal-to-noise ratio) that your question
can easily fall through unanswered.
No matter where you ask it is important to ask well or you will not be
taken seriously. Saying just my disk does not work is not going
to help you and instead the noise level is increased even further and if
you are lucky someone will ask you to clarify.
Instead describe your problems in some detail that
will enable people to help you. The problem could lie somewhere you did
not expect. Therefore you are advised to list up the following information
on your system:
- Chip set (LX, BX etc)
- Bus (ISA, VESA, PCI etc)
- Expansion cards used (Disk controllers, video, IO etc)
- BIOS (On motherboard and possibly SCSI host adapters)
- LILO, if used
- Linux kernel version as well as possible modifications and patches
- Kernel parameters, if any
- Software that shows the error (with version number or date)
- Type of disk drives with manufacturer name, version and type
- Other relevant peripherals connected to the same busses
Remember that booting text is logged to
/var/log/messages which can
answer most of the questions above. Obviously if the drives fail you might not
be able to get the log saved to disk but you can at least scroll back up the
screen using the
PAGE UP keys. It may also be useful to
include part of this in your request for help but do not go overboard, keep
it brief as a complete log file dumped to Usenet News is more than a
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